Privacy policy

At Velstep, we highly value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you visit or make a purchase from velstep.com.

1. Information We Collect

When you make a purchase or attempt to make a purchase through our store, we collect specific information necessary to process your order, including:

• Order information: your name, billing address, shipping address, payment information (including credit card numbers), email address, and phone number

• Device information: when you browse our site, we automatically collect data about your device, including your web browser, IP address, time zone, and certain cookies installed on your device

• Purchase history and browsing behavior on our site

2. How We Use Your Information

We use the information we collect to:

• Process and fulfill your orders

• Send order confirmations, invoices, and shipping tracking updates

• Communicate with you regarding customer support inquiries

• Screen our orders for potential risk or fraud

• Improve and optimize our website

• Send promotional emails (only with your consent)

• Comply with legal obligations

3. Sharing Your Information

We do not sell or rent your personal data. We share your Personal Information only with trusted third parties to help us provide our services to you, including:

• Shopify — to power our online store (shopify.com/legal/privacy)

• Shipping carriers — to deliver your order

• Payment processors — to handle transactions securely

• Google Analytics — to help us understand how customers use our site

• Marketing platforms — email marketing providers, with your consent

These third parties are contractually obligated to keep your data confidential and use it only for the purposes we specify.

4. Behavioral Advertising

We may use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. You can opt out of targeted advertising via the settings on platforms like Facebook and Google.

5. Cookies

We use cookies to enhance your browsing experience and analyze site traffic. You can control cookie settings through your browser. Disabling cookies may affect some site functionality.

6. Data Retention

We retain your personal data for as long as necessary to fulfill orders and comply with legal requirements. You may request deletion of your data at any time by contacting us.

7. Your Rights

Depending on your location, you may have the right to:

• Access the personal data we hold about you

• Request correction of inaccurate data

• Request deletion of your data

• Opt out of marketing communications at any time

To exercise any of these rights, contact us at support@velstep.com.

8. Security

We implement industry-standard security measures to protect your personal data. However, no method of data transmission over the internet is 100% secure, and we cannot guarantee absolute security.

9. Third-Party Links

Our site may contain links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies separately.

10. Changes to This Policy

We may update this Privacy Policy periodically. Changes will be posted on this page with an updated date.

11. Contact Us

• Email: support@velstep.com

• Phone: +1 (570) 293-5236

• Address: 9810 S Union Ave, Chicago, IL 60628, United States