Shipping policy

1. Processing Time

All orders are processed within 1–3 business days after payment confirmation. Orders placed on weekends or public holidays will begin processing on the next business day.

2. Shipping Rates & Estimated Delivery

We offer the following shipping options:

• Standard Shipping — 7–15 business days — Free

Note: Total estimated delivery time is 8–18 business days from the date of purchase. Delivery times are estimates and are not guaranteed. Delays may occur due to carrier issues or other factors outside our control.

3. Order Tracking

Once your order has shipped, you will receive an email with a tracking number. You can use this number on the carrier’s website to track your package in real time. Please allow a few days after shipment for the tracking link to update with live transit information.

4. Shipping Restrictions

We currently ship to addresses within the United States only. We are unable to ship to P.O. Boxes or APO/FPO addresses at this time.

5. Lost or Damaged Packages

If your package has not arrived within 7 days of the estimated delivery date, or if your package arrives severely damaged, please contact us at support@velstep.com within 7 days of the delivery date. We will open an investigation with the carrier and work to resolve the issue as quickly as possible.

6. Customs & Import Duties

As we currently ship exclusively within the United States, there are no customs duties or import taxes applied to your order.

7. Contact Us

For shipping-related questions, please reach out to us:

• Email: support@velstep.com

• Phone: +1 (570) 293-5236

• Response time: Within 24 business hours