Refund policy

We want you to step comfortably with total peace of mind. That is why Velstep proudly offers a 90-Day Money-Back Guarantee. If you are not completely satisfied with your purchase, we are here to make it right.

1. Return Eligibility

We accept returns under the following conditions:

• Item was purchased within the last 90 days from the date of delivery

• Item is in new, unused condition and in its original packaging

• Item is not marked as final sale or non-returnable

Note: The return window is 90 days from the date of delivery, not the date of purchase.

2. How to Initiate a Return

1. Contact us at support@velstep.com with your order number and the reason for your return.

2. We will respond within 24 business hours with a Return Authorization and return instructions.

3. Ship the item back to the address provided using a trackable shipping method.

4. Once we receive and inspect the returned item, we will process your refund.

3. Return Address

Do not send your purchase back to the manufacturer. All authorized returns must be mailed directly to our facility:

Velstep Returns

9810 S Union Ave

Chicago, IL 60628

United States

4. Refunds

Approved refunds will be issued to your original payment method within 5–10 business days of receiving the returned item. Please note that your bank or payment provider may take additional time to process and post the refund. We do not charge any restocking fees.

5. Exchanges

We accept exchanges for items of equal value. To request an exchange, follow the same return process above and note the item you would like in exchange. Exchanges are subject to product availability.

6. Non-Returnable Items

The following items cannot be returned or refunded:

• Items marked as Final Sale

• Items returned after the 90-day return window

7. Damaged or Incorrect Items

If you received a damaged, defective, or incorrect item, please contact us within 7 days of delivery with your order number and a photo of the issue. We will send a replacement or issue a full refund at no additional cost to you, and we will cover all return shipping costs in this case.

8. Return Shipping Costs

For standard returns (changed your mind, wrong size, item did not fit), the customer is responsible for paying return shipping costs. If the item arrives damaged, defective, or incorrect, Velstep will cover all return shipping costs and provide a prepaid shipping label.

9. Contact Us

• Email: support@velstep.com

• Phone: +1 (570) 293-5236

• Response time: Within 24 business hours