Terms of service

Please read these Terms & Conditions carefully before using our website or placing an order. By accessing our site or making a purchase, you agree to be bound by these terms.

1. About Us

Velstep (we / us / our) is operated by Velstep, located at 9810 S Union Ave, Chicago, IL 60628, United States. You can reach us at support@velstep.com or +1 (570) 293-5236.

2. Eligibility & Website Use

By using this website, you confirm that you are at least the age of majority in your state or province of residence. You agree to use this website only for lawful purposes and in a manner that does not infringe the rights of others. You must not use this site to:

• Transmit any unlawful, harmful, or fraudulent content

• Attempt to gain unauthorized access to any part of the site

• Interfere with the proper functioning of the website

• Distribute malware, scrape data, or violate the security of the site

3. Products & Pricing

We make every reasonable effort to accurately display the colors, specifications, and details of our products. All prices are listed in USD and are subject to change without notice. We reserve the right to modify or discontinue any product at any time. We are not liable for typographical errors in pricing. In the event of a pricing error, we reserve the right to cancel any orders placed at the incorrect price and will notify you promptly.

4. Orders & Payment

By placing an order, you confirm that the information you provide is accurate and complete. Placing an order does not guarantee immediate acceptance; we reserve the right to refuse or cancel any order at our discretion, including in cases of suspected fraud, stock unavailability, or pricing errors. We accept the following payment methods: Credit/Debit Cards, PayPal, Apple Pay, Google Pay, and Shop Pay.

5. Shipping, Delivery, and Returns

Your purchase is subject to our Shipping Policy and Refund Policy. We aim to process orders within 1–3 business days, with total delivery expected within 8–18 business days from the date of purchase. Returns are accepted within 90 days of delivery under the conditions outlined in our Refund Policy.

6. Prohibited Activities

You are expressly prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, or state regulations, rules, or laws; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; or (e) to submit false or misleading information.

7. Medical Disclaimer

Products sold by Velstep are intended for general comfort and everyday support. They are not medical devices. The information provided on this site is not a substitute for professional medical advice, diagnosis, or treatment. If you suffer from chronic foot pain or specific medical conditions, please consult a qualified healthcare professional or podiatrist before use.

8. Intellectual Property

All content on this website — including but not limited to written text, product descriptions, logos, trademarks, graphics, videos, and overall website design — is the exclusive property of Velstep and is protected by applicable copyright and intellectual property laws. No part of this website may be copied, reproduced, distributed, or republished without prior written consent from Velstep.

9. Disclaimer of Warranties; Limitation of Liability

We do not guarantee, represent, or warrant that your use of our service will be uninterrupted, timely, secure, or error-free. The products and services are provided ‘as is’ and ‘as available’ for your use. In no case shall Velstep, our directors, officers, employees, or affiliates be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, or consequential damages of any kind arising from your use of any of the service or any products procured using the service.

10. Governing Law

These Terms & Conditions are governed by and construed in accordance with the laws of the State of Illinois, United States. Any disputes arising from these terms shall be resolved in the courts of Illinois.

11. Changes to These Terms

We reserve the right to update these Terms & Conditions at any time. Changes will be posted on this page with an updated date. Continued use of the site after changes constitutes your acceptance of the new terms.

12. Contact Us

• Email: support@velstep.com

• Phone: +1 (570) 293-5236

• Address: 9810 S Union Ave, Chicago, IL 60628, United States